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Shipping & Handling Policy

Last updated: June 2026

Research-Use-Only Handling

All products are sold and shipped strictly as laboratory reference standards for research and laboratory use only. They are NOT for human or animal consumption, ingestion, injection, inhalation, or topical application of any kind, and are not drugs, dietary supplements, food, or cosmetics. By accepting a shipment, you confirm that the materials will be received, handled, stored, and disposed of only by qualified personnel under appropriate laboratory conditions.

Recipient Handling Responsibilities

The recipient is solely responsible for the proper laboratory handling, storage, labeling, and disposal of all materials, in accordance with applicable safety standards and all federal, state, local, and international laws in their jurisdiction. Materials must be kept clearly labeled as research reference standards and stored securely away from anyone who might mistake them for a consumer product, food, or medicine.

Delivery Time

US orders typically arrive within 7–10 days of payment clearing. Delivery times may vary slightly based on your location and carrier conditions.

Tracking

Every order ships with tracking. Your tracking number is emailed to you once the order has been dispatched. Once a package is in carrier custody, transit time is outside our control.

Free Shipping Threshold

Orders over $300 automatically qualify for free shipping. Smaller orders include a flat shipping fee quoted at checkout.

Packaging

All products are shipped in discreet, unmarked, padded packaging appropriate for laboratory reference standards. No external mention of contents.

International Shipping

Currently US-only from our US warehouse. International requests are handled case-by-case — contact us for feasibility and a quote.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us within 7 days of expected delivery. We'll work with you to resolve the issue.

No Human or Animal Use

Under no circumstances may any product shipped by Alora Labs be consumed, administered, resold, redistributed, or repackaged for human or animal use. Acceptance of delivery constitutes agreement to these research-only handling terms.